Refund policy

The return window

AKERIOAEG accepts eligible return requests made within 30 calendar days after the order is delivered. The window begins on delivery, not the purchase or dispatch date. Both change-of-mind returns and reports of an incorrect, damaged-on-arrival, or defective item can be submitted to support@akerioaeg.com. Mandatory rights and any applicable longer protection for defects are not restricted by this voluntary 30-day return window.

For a change-of-mind return, the item should be unused beyond reasonable inspection, undamaged, and complete with the accessories, supplied components, and original packaging. Items damaged through misuse, unauthorized alteration, or missing essential components may not qualify for a change-of-mind return. An item's sale price alone does not make it non-returnable. Original packaging should be retained where possible, but a packaging issue alone does not remove an applicable remedy for a defective, damaged, or incorrectly supplied item.

How to request and send a return

Email support@akerioaeg.com within the 30-day request window with the order number, the item to be returned, and the reason. For damage, an incorrect item, or a defect, include a description and photographs if reasonably available. Photos help assess the problem but do not replace applicable customer rights.

AKERIOAEG will provide written return instructions and a return reference so the parcel can be matched to the order. Please obtain those instructions before sending the item. If a timely request is awaiting a support response, the request date remains the date the email reached the support inbox; the return window does not expire because support has not yet replied.

After instructions are provided, send the approved return within 5 calendar days unless AKERIOAEG agrees to more time or applicable law requires a different period. Pack the item securely, include the return reference, and keep proof of shipment and tracking. Do not send an unrelated item or additional personal possessions.

All approved returns are sent to the company address:
AKERIOAEG INC
207 Hemlock Dr
Flowood, MS 39232
US

Return shipping costs and fees

For a change-of-mind return, the customer arranges and pays the return postage directly to the chosen carrier. The amount depends on the carrier, parcel, and service selected. AKERIOAEG does not charge a separate return administration fee or restocking fee and does not deduct the original free outbound shipping cost from an approved refund.

If the item arrived damaged, is defective, or is not the item ordered, AKERIOAEG covers the necessary approved return shipping. Contact AKERIOAEG before buying postage so a prepaid label or an agreed reimbursement arrangement can be provided. If a prepaid label is supplied, use it according to the instructions. AKERIOAEG will not shift the cost of correcting its own fulfillment error to the customer.

Inspection and refunds

When the return reaches the address above, AKERIOAEG checks that the item matches the request and meets the relevant return conditions. Approved refunds are issued within 5 business days after receipt of the returned parcel. Business days are Monday – Friday, excluding observed U.S. public holidays. AKERIOAEG will send confirmation when the refund is issued.

An approved return of a complete eligible item is refunded for the amount paid for that item, including the applicable refundable sales tax. A partial-order return refunds the returned item and associated refundable tax. Change-of-mind return postage is not reimbursed. Approved necessary return postage for an incorrect, damaged, or defective item is covered as described above. There is no restocking deduction.

Refunds go to the original payment method, including the original wallet transaction for a digital-wallet purchase. AKERIOAEG does not require store credit instead of an approved monetary refund. A bank or payment provider may take additional time to display the credit. If the refund has not appeared 10 business days after the issue notification, email support@akerioaeg.com so AKERIOAEG can help trace it with the transaction reference.

If a return does not meet the applicable conditions, AKERIOAEG will explain the specific reason and discuss the available resolution. AKERIOAEG will not apply an undisclosed fee or reduce a refund for a defect or fulfillment error that is its responsibility. Applicable legal remedies take priority over a return condition that cannot lawfully be imposed.

No direct exchanges

AKERIOAEG does not offer direct exchanges. To obtain a different item, return the original eligible purchase and place a new order. The new purchase is a separate transaction at the price and availability shown when it is placed. A new order can be placed while the return is being processed, but its payment is separate from the original refund.

Contact Information

Store: AKERIOAEG
Website: https://akerioaeg.com
Email: support@akerioaeg.com
Phone: +1 (520) 891-0462
Address: 207 Hemlock Dr, Flowood, MS 39232, US
Support Hours: Monday – Friday 9:00 AM – 6:00 PM (UTC-5), excluding public holidays.